| Page | Symptom |
| No events are showing up | Nothing at all, ever |
| My own visits are being counted | Or are not, when they should be |
| My numbers are lower than another tool's | TrueStat disagrees with Google Analytics |
| The script is blocked by an ad blocker | |
| Content Security Policy is blocking the script | |
| Events are being dropped | Some events arrive and some do not |
| Duplicate events | Every number is exactly double |
The fastest check
Load a page of your site, open your browser's developer tools, go to Network, and reload. You are looking for two requests:
t.jsreturning200POST /api/eventsreturning202
202 is success. What each other status means is in
Verifying it works.
That one check separates "the tag never loaded" from "the tag loaded and the send was blocked" from "everything works and the problem is elsewhere", which is usually most of the diagnosis.
Still stuck
support@truestat.io. Include your site's domain, what you see in the Network tab, and any console errors. Do not send an API key.