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What counts as revenue

Choose whether your revenue tile shows payments taken, monthly recurring revenue, or the values your own code sends with goals.

Three different businesses ask three different questions about money, so the revenue tile asks you which one is yours. The setting lives in Site settings → General → Revenue, and it changes the tile on your dashboard, on any board you share, and in the revenue widget.

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The Revenue section in Site settings → General, showing the three radio options — Revenue, MRR and Goal values — with MRR selected. Light theme, cropped to the section.

Revenue

Money your payment provider actually took during the period you are looking at. This is the figure that should match your Stripe dashboard for the same dates — refunds are listed as their own line rather than subtracted, exactly as Stripe shows them.

Pick this if you sell one-off items, or if you simply want to know what came in this month.

MRR

What your live subscriptions are worth per month, with annual plans divided by twelve and quarterly plans by three.

It answers a different question from Revenue, and the gap between them is the reason both exist:

JanuaryFebruary
100 subscribers at $20/month$2,000$2,000
one customer prepays a year, $1,200$1,200
Revenue$3,200$2,000
MRR$2,100$2,100

Revenue fell 37% in February and nothing got worse — January simply contained a yearly prepayment. MRR removes that noise, which is why subscription businesses watch it.

MRR counts active and past due subscriptions. Trials are excluded until they convert, because nobody is paying yet — counting them would inflate MRR by your whole trial cohort and then drop it on the day each person decides, which reads as churn that never happened.

A subscription set to cancel at the end of its term keeps counting until that term actually closes. They are still paying.

Both Revenue and MRR read your payment connection, so connect one under Integrations first. Until you do, the tile shows a dash and says what is missing rather than a confident zero.

Goal values

The amounts your own code sends with goals, through the goals API.

Pick this if you do not take payment on the site at all. A lead-generation site knows what a booked demo is worth to it, sends that number with the goal, and gets a revenue tile out of it without any payment provider.

Choosing which goals count

Selecting Goal values reveals a list of every goal this site has recorded, with the ones that carry an amount at the top. By default nothing is ticked and every valued goal counts. You can narrow that, and on most sites you should:

One site often sends two kinds of valued goal — purchase carrying the real sale, and demo_booked carrying what your team reckons a demo is worth internally. Both are honest numbers, and adding them together produces a total that matches no invoice. Tick only the goals you would call money.

Goals that carry no value are listed too, marked as such — a goal sent from the browser has no amount attached, so ticking it adds nothing. They are shown rather than hidden so you are not left wondering where a goal went.

Selecting a goal that stops being sent is harmless. It keeps its tick, is marked not seen recently, and starts counting again if it returns — the alternative would be your revenue definition quietly changing because a goal went quiet.

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The goal picker under Site settings → General → Revenue with Goal values selected: a list of goals with checkboxes, purchase and demo_booked ticked and marked "Sends a value", one goal marked "No value sent", and the summary line beneath reading "Revenue counts 2 of 5 goals." Light theme, cropped to the section.

What the chart shows

The line under the revenue tile follows the same setting: payments plot the payments series, goal values plot goal values.

MRR draws a level, not bars. It answers "what are my subscriptions worth per month", and that figure holds between changes: the same $82.50 on Monday and Tuesday is one subscription still running, not two lots of income. Bars would read as thirty separate earnings in a month where nothing happened, so it is drawn as a filled line that steps when a subscription starts or ends.

The history is reconstructed from your subscription events, so it reaches back as far as those go. Before that point there is nothing to draw from, and the chart says so rather than guessing.

Revenue per visitor and conversion rate

Two tiles sit beside the revenue one:

  • Revenue/visitor — what the range earned, divided by the people in it

  • Conversion rate — how many payments (or goal completions), divided by the same people

They use whatever you have set as revenue, so a site tracking lead_submit worth £200 gets both without a payment provider anywhere. A site whose goals carry no value gets neither: there is no amount to divide.

MRR has neither, and for a reason worth stating. MRR is what your live subscriptions are worth this month; the visitors are the ones who came in the range you picked. Dividing one by the other puts two different periods on either side of a division sign.

Conversion rate can exceed 100%. A payment does not need a visit in the same period — someone who subscribed in March pays again in April without opening your site — and one visitor can pay twice. It is payments over visitors, not "share of visitors who paid".

Clicking one takes over the chart

Selecting either tile draws that ratio alone and switches the other series off. A ratio has no scale in common with a visitor count — money per person against people — so a chart carrying both would be comparing two things on one axis. Press the tile again and the chart returns to the series you had.

The three are never added together

Whichever you choose, the tile shows that one figure. Payments and goal values are never summed — doing so would put money on your dashboard that appears in no payment provider's records.

Changing your mind

Switching sources changes what is displayed, never what is stored. Every payment, subscription and goal value keeps being recorded whatever this is set to, so switching back shows the full history rather than starting from the day you switched.

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Last updated September 8, 2026